Exchange and Return Policy

Exchange and Return Policy

At CeliaHomz, we value your satisfaction. If you need to exchange or return a product purchased through our website or mobile application, please review the policy outlined below. By making a purchase, you agree to these terms.

Exchange and Return Conditions

CeliaHomz guarantees your right to exchange or return any product under the following conditions:

1. Timeframe: Requests must be made within 14 days from the date of receipt.
2. Product Condition: The product must be unused, in its original packaging, and in the same condition as received. All serial numbers must be clear and readable.
3. Original Invoice: The original tax invoice must accompany the product.
4. No Damage from Misuse: The damage or defect must not result from installation errors, misuse, or accidents.
5. Complete Product: All inclusions (e.g., spare parts) must be present.

Process for Defective Products

If you receive a defective product, please contact us or the manufacturer's technical support immediately to obtain a technical report confirming the defect. You are entitled to a replacement or refund, including shipping costs, within 14 working days from notification.

Important Notes

• CeliaHomz reserves the right to refuse any exchange or refund request that does not comply with the outlined conditions.
• Inspect the product before accepting delivery. Any visible damage or discrepancies noted at delivery are your responsibility, and you will not be eligible for an exchange or refund afterward.
• Your right to request an exchange or return for a defective product may be lost if the defect arises from accidents or circumstances occurring after the date of use.
• Client is responsible for shipping fees.

Refund Policy

Refunds will be processed after quality inspection and acceptance of the returned product. Refunds will be made using the original payment method:

• Cash Payments: Refunds will be issued within 14 working days from the inspection report.
• Visa Payments: The amount will be refunded within 24 working days via bank transfer to the customer’s account.

You may also receive your refund as a balance on our website, purchase vouchers, or any method deemed appropriate by CeliaHomz.

Thank you for choosing CeliaHomz! If you have any questions, please contact our customer service team.